Name: Rapide Logistics
Address: London, England, GB
Telephone: +442034880712
Price range: $$

Question 1

How do I get an instant courier quote?

Accepted Answer

Use Instant Quote on the home page or open our full quotation tool. Enter pickup, drop-off, parcel size and vehicle to see the same pricing engine we use for bookings. For urgent jobs you can also call or WhatsApp us anytime.

Question 2

Is the online quote a binding price?

Accepted Answer

Online estimates use our live pricing rules and are usually very accurate. Final price can change after review if access is restricted, waiting time applies, the parcel differs from the description, or special handling is needed. We confirm before proceeding whenever anything material changes.

Question 3

How quickly can you collect?

Accepted Answer

Most London jobs can be collected within about 60 minutes of booking, depending on location, traffic and driver availability. Urgent and dedicated options are available when timing is critical.

Question 4

Can I book without creating an account?

Accepted Answer

Yes. Guests can use Instant Quote and discuss a job with us on WhatsApp or phone. Creating an account helps you track orders, save addresses and manage quotes in your dashboard.

Question 5

Do you offer same-day courier services in London?

Accepted Answer

Yes. Rapide Logistics specialises in same-day and urgent courier services across Greater London and within the M25, with live tracking and proof of delivery on completion.

Question 6

Are you open 24/7?

Accepted Answer

Operations support urgent collections around the clock. Call or WhatsApp us anytime for time-sensitive bookings. Our office team is available for trade and account enquiries during standard business hours.

Question 7

Can I schedule a collection for later today or another day?

Accepted Answer

Yes. Choose scheduled delivery in the quotation flow, or tell our team your preferred pickup and drop windows. Recurring routes can also be set up on a trade account.

Question 8

What happens if the recipient is not available?

Accepted Answer

Drivers follow your handover instructions. If nobody is available, we attempt contact and agree next steps — wait, leave with a named neighbour or reception, return to pickup, or reattempt — so the job stays controlled and documented.

Question 9

Which areas do you cover?

Accepted Answer

We cover Greater London and the M25 corridor, including Central, Southwest, Southeast, East, North and West London. Browse our Locations pages for neighbourhood-level coverage, or ask the team if your postcode sits just outside the M25.

Question 10

Do you deliver outside London?

Accepted Answer

Our core network is London and the M25. Longer journeys can sometimes be arranged — share both addresses for a tailored quote and transit window.

Question 11

Can you collect from multiple stops?

Accepted Answer

Yes. Multi-drop courier options are available for routes with several pickups or deliveries. Pricing reflects distance, stops, waiting time and vehicle type.

Question 12

What vehicle types can I book?

Accepted Answer

Instant Quote and the full quotation tool support car, small van, medium van and large van. Choose based on parcel size and weight — we will advise if a different vehicle is better once details are reviewed.

Question 13

Do you handle medical, legal or high-value goods?

Accepted Answer

Yes. We support medical and pharmaceutical runs, legal document couriers, and high-value or fragile goods with careful handling, discreet delivery and insurance options suited to the consignment.

Question 14

Are shipments insured and trackable?

Accepted Answer

Jobs include secure handling procedures and live tracking. Insured cover options are available according to parcel value and service type. Proof of delivery is captured on completion.

Question 15

What parcel sizes do you accept?

Accepted Answer

From small envelopes and parcels through to bulky van loads. Select Small, Medium or Large in the quote flow, describe anything fragile or oversized, and we will match the right vehicle and handling.

Question 16

What are trade accounts?

Accepted Answer

Trade accounts give regular business customers agreed pricing, consolidated billing, named coordination and easier repeat booking. Apply via Trade Accounts or speak to our team to get set up.

Question 17

How do I pay for a booking?

Accepted Answer

Self-service bookings can be paid securely online by card, Apple Pay, Klarna or PayPal where available. Admin-created jobs for clients are charged when you complete payment. Trade accounts may invoice on agreed terms.

Question 18

When is payment taken on a self-service order?

Accepted Answer

For customer-created orders, payment is authorised at checkout and captured when our team accepts the job. Admin-created client orders charge on successful payment with no separate accept step.

Question 19

How do I track my shipment?

Accepted Answer

Logged-in customers can track from My Orders and Track Shipment in the dashboard. Shareable live tracking links are also available once a job is active.

Question 20

How can I contact Rapide Logistics?

Accepted Answer

Call +442034880712, email Support@rapidelogistics.co.uk, or WhatsApp us for a fast reply. You can also use the Contact page for written enquiries.

Question 21

Where is your office?

Accepted Answer

Our office is at 180 King’s Cross Rd, London WC1X 9DE. Collections and deliveries run across London — you do not need to visit the office to book.

Frequently asked questions

Booking & quotes

Delivery & timing

Coverage

Services & parcels

Trade accounts & payments

Tracking & support

Talk to the Rapide team